Support

A person reads every email — usually within two working days.

Get in touch

For questions, bug reports, feature requests, or privacy and data requests, email [email protected]. Telling us your iPhone model and iOS version helps us answer faster.

Common questions

Where is my data stored?

On your iPhone. Pinned has no accounts and no server holding your health records. Deleting the app deletes the data; you can also erase it in Settings → Reset.

How do I move my data to a new phone?

Use Settings → Encrypted backup to export a file, then restore it on the new device with the same passphrase. The backup is encrypted with a passphrase only you know — if you lose it, the backup cannot be recovered.

How do I cancel Pinned Pro?

Subscriptions are managed by Apple, not by us: open the Settings app, tap your name, then Subscriptions, and cancel there. Cancel at least 24 hours before the period ends to avoid renewal.

Does Pinned give medical advice?

No. Pinned records what you enter and does the arithmetic you ask for. It does not recommend compounds, sources, doses, or protocols, and it is not a substitute for a licensed healthcare provider.

How do I stop sharing anonymous usage data?

Settings → Privacy → Share anonymous usage. Switching it off deletes the random identifier and any events still waiting to be sent. See the Privacy Policy for what is and isn't collected.

How do I delete my data?

Pinned has no account to delete — everything lives on your device. Settings → Reset erases all records in the app, and deleting the app removes them with it.

Pinned — pinnedtracker.com · Privacy Policy · Terms of Use